3 Easy Ways to Speed Up Your Social Media Response Time (to Impress Customers And Shame Your Competition)

/

Want to respond faster to your customers on social media?

In a world where customer service support via social media is now expected by customers (and preferred over phone and email), just being on social and responding whenever isn’t enough. Whether on Facebook, Twitter, Instagram, or wherever … customers want speedy replies!

And while instantaneous replies are beyond the scope of most businesses, studies show that the majority of customers expect a same-day response from brands on social media.

Read More

5 Surprising Statistics About Customer Service Statistics on Twitter [INFOGRAPHIC]

/

Do you handle customer service issues on Twitter? According to new statistics lifted from Twitter's customer service playbook, handling customer queries and forging relationships on the site is marking the future...

5 Surprising Statistics About Customer Service Statistics on Twitter

5 Surprising Statistics About Customer Service Statistics on Twitter

5 Surprising Statistics About Customer Service Statistics on Twitter

  • 95% of consumers say they are influenced by what other people say  about companies on 
  • social media.
  • 83% of customers with a personalized interaction were satisfied by their customer service experience on Twitter.
  • 77% of customers satisfied with twitter customer service said they were likely to recommend  the brand to others.
  • 250%: the amount that tweets to leading brands have increased over the past two years.
  • 80%: the potential save per interaction using Twitter for customer service vs telephone.

My new book, Successful Social Media Customer Service is out soon.